Comments on: GDPR (General Data Protection Regulations) – Opportunity to Boost CX or a Threat of Closure? (Part 1) https://prsmith.org/2017/05/19/gdpr-general-data-protection-regulations-opportunity-to-boost-cx-or-threat-of-closure-part-1/ Founder of SOSTAC®️ Planning methodology Wed, 12 Oct 2022 12:29:21 +0000 hourly 1 https://wordpress.org/?v=6.9.1 By: Shailendra Vijayvergia https://prsmith.org/2017/05/19/gdpr-general-data-protection-regulations-opportunity-to-boost-cx-or-threat-of-closure-part-1/#comment-6652 Tue, 22 May 2018 17:18:07 +0000 https://prsmith.org/?p=1231#comment-6652 In reply to prsmith.

I still have query like how jurisdiction will be applicable while stakeholders like domain registrar, hosting company, customer and company itself are geographically apart.

Is there any primer which makes sense about GDPR and its legalities neutrally across the globe?

Reply:
I guess it’s like any crime – even if you are an American citizen (or a company, with HQ in USA) you have to adhere to local laws if you operate in a local country. ‘Operating in a local country’, I guess can be remote – ie sending emails from USA to a citizens in a EU country.

Can anyone else throw some light on this?

I am told that American companies are taking GDPR very seriously and many will adopt it as their own standard – as it really is customer centric.

]]>
By: prsmith https://prsmith.org/2017/05/19/gdpr-general-data-protection-regulations-opportunity-to-boost-cx-or-threat-of-closure-part-1/#comment-6649 Tue, 22 May 2018 08:38:39 +0000 https://prsmith.org/?p=1231#comment-6649 In reply to Shailendra Vijayvergia.

Absolutely, I agree Shailendra. It is best practice for your data and ensures your database is a really well maintained, genuine database of genuinely interested people. This may reduce the size of your database but increase the quality of it. GDPR also applies to any company anywhere in the world if they have EU citizens on the database (as the EU seeks to protect its citizens).

]]>
By: Shailendra Vijayvergia https://prsmith.org/2017/05/19/gdpr-general-data-protection-regulations-opportunity-to-boost-cx-or-threat-of-closure-part-1/#comment-6575 Wed, 09 May 2018 13:47:10 +0000 https://prsmith.org/?p=1231#comment-6575 In reply to prsmith.

I do not think that GDPR should be concerned only for EU region, this regulation is something should be drive as campaign to spread it globally, because reasons mentioned in this post more or less remains valid for customers across the globe.

]]>
By: prsmith https://prsmith.org/2017/05/19/gdpr-general-data-protection-regulations-opportunity-to-boost-cx-or-threat-of-closure-part-1/#comment-2901 Thu, 08 Jun 2017 16:09:30 +0000 https://prsmith.org/?p=1231#comment-2901 In reply to Liz Hall.

Very detailed contractual arrangements are now required between DC (Data Controller) and DP (Data Processor). I believe this will include any party that has commissioned the use of data from any other party must ensure that their data supplier adhere’s to GDPR principles. I will double check.

]]>
By: Liz Hall https://prsmith.org/2017/05/19/gdpr-general-data-protection-regulations-opportunity-to-boost-cx-or-threat-of-closure-part-1/#comment-2899 Thu, 08 Jun 2017 15:37:21 +0000 https://prsmith.org/?p=1231#comment-2899 In reply to prsmith.

Let’s be honest without being judgemental or racist. A lot of these calls are coming from Indian subcontinent and Malaysia because it is cheap labour. That is why British Airways farmed out their IT department to Mumbai probably resulting in the total meltdown last weekend. Maybe it is the ‘phone companies who allow cheap calls from these places to the UK, the USA and Europe who need to be regulated. Not the Companies placing the calls. Or possibly those who buy information from those cheap “research” companies for their own benefit who are all UK/European based.
I feel very sorry for the nuisance callers sometimes. They are obviously viciously time and production regulated, speak insufficient English to really get the message across even if I wanted to hear it and are probably being paid about £5 a day if they are lucky. It is the big money-makers we need to get at!

]]>
By: prsmith https://prsmith.org/2017/05/19/gdpr-general-data-protection-regulations-opportunity-to-boost-cx-or-threat-of-closure-part-1/#comment-2898 Thu, 08 Jun 2017 14:50:23 +0000 https://prsmith.org/?p=1231#comment-2898 In reply to Liz Hall.

Yes overseas is a problem. It becomes an even bigger problem when customer databases are hacked into and the databases then sold to criminals and scammers around the world. So GDPR will, indirectly, reduce the number of overseas callers with reduced hacks as a result of ensuring we (EU & UK) adopt the regs’ advice. Plus, I believe several non EU countries may, well adopt GDPR as bets practice.

]]>
By: prsmith https://prsmith.org/2017/05/19/gdpr-general-data-protection-regulations-opportunity-to-boost-cx-or-threat-of-closure-part-1/#comment-2897 Thu, 08 Jun 2017 14:47:13 +0000 https://prsmith.org/?p=1231#comment-2897 In reply to Mary Zoeller.

Well it should stop a number of those calls and other forms of privacy invasion. It also protects customers from data abuse of their DNA, photos, records, voicemails etc.

]]>
By: Mary Zoeller https://prsmith.org/2017/05/19/gdpr-general-data-protection-regulations-opportunity-to-boost-cx-or-threat-of-closure-part-1/#comment-2896 Thu, 08 Jun 2017 14:27:22 +0000 https://prsmith.org/?p=1231#comment-2896 GDPR is so long overdue. Hopefully it will make companies more accountable for what they do with personal information and make consumers safer. Hopefully it will also make those time-wasting nuisance calls and messages a thing of the past (I can wish!)

]]>
By: Liz Hall https://prsmith.org/2017/05/19/gdpr-general-data-protection-regulations-opportunity-to-boost-cx-or-threat-of-closure-part-1/#comment-2894 Thu, 08 Jun 2017 12:59:49 +0000 https://prsmith.org/?p=1231#comment-2894 A very informative article and quite worrying!
My only comment is that the regulations are onerous for UK based organisations and completely ignored by those overseas who, in my experience, make up 90% of the nuisance calls and EMail I receive. It is a shame that nothing can be done about these.

]]>